Please take a few minutes to read our terms and conditions. When you make a purchase from us you are indicating that you agree to be bound by them. We may at any time review and update these terms and conditions without notice.

Prices

All our prices are quoted in UK Pounds Sterling and goods are sold under English Law. Prices may be subject to change beyond our control at any given time, but will be updated as soon as possible.

If the cost of your order increases, we will contact you and await instructions. Ordering outside the UK Mainland may incur additional postage charges, please contact us for a quote.

Please note all prices are inclusive of VAT.

Availability

All products are subject to availability.

Delivery

Goods charged by credit/debit card are usually despatched within 3 working days subject to availability. Delivery charges are stated at checkout, delivery is free for all orders over £150 within the UK. Delivery will always be made to the address provided by you. Once goods have been delivered to you or your nominated address, Hertford Museum will not be liable for their subsequent loss or damage. If your order has not been received within 3 working days of the dispatch email notice, please first contact your local Post Office and sorting office as these are the places our undelivered parcels are usually taken. You should also receive a ‘failed delivery’ card through your letterbox stating time/date the delivery was attempted. Any customer who fails to act on a ‘failed delivery’ card and the item is subsequently returned to Hertford Museum (you usually have 5 working days to act on the failed delivery) will be asked to pay the cost of re-shipping the item back out to them. If you do not receive the parcel or a failed delivery card within 3 working days you should contact Hertford Museum.

In the unlikely event of an item being out of stock and taking longer than 30 days to deliver you will be notified via email and offered a full refund if you choose to cancel your order.

Returns Policy

We are happy to exchange or refund items not suitable subject to our Returns Policy. On receipt and inspection of your goods you find them damaged you must notify us and return them with the documentation that was packed with your goods, within 7 days of receipt.

Hertford Museum is not responsible for the goods until they are back in our possession. If a replacement is not required and a refund has been sanctioned we will refund correctly returned items, within 28 days of item receipt to Hertford Museum, via the same method as payment was made.

Non-Refundable Items and Costs – PLEASE READ BEFORE YOU BUY

1. NON REFUNDABLE: Standard or actual postage incurred (whichever is the greater with prices on application) will be deducted from refunds on correctly supplied returns. All shipping fees are subsidised by Hertford Museum, please take this into consideration when your refund is issued. Actual shipping costs will not be refunded. Shipping charges incurred by Hertford Museum are available on request.
2. NON REFUNDABLE: Any item not sent back with the paperwork.
3. NON REFUNDABLE: Special Orders i.e. orders made to individual specifications.
4. NON REFUNDABLE: customers requesting a return after 7 days of receipt of item.

General Notes

If you return an item as damaged and we suspect that you have deliberately tampered with or broken the item and claimed goods were faulty on issue we will take the necessary action to recover losses in court and involve the police to deal with any criminal fraud.

Cancellation

Any orders cancelled within 14 days may be subject to a 3% charge to cover administration and banking costs.

Data Protection

We will only use the information we collect about you lawfully and never pass your information on to third parties.

Disclaimer

Hertford Museum will not accept any responsibility for damages of any kind arising out of or in conjunction with the use of this website. We make no warranties or representations for any of the contents seen and disclaim all such warranties to the fullest extent. This applies to all damages of all kinds including compensation, direct, indirect or consequential damages, loss or damage to property and claims of third parties.

These Terms & Conditions do not affect your Statutory Rights.